If we are providing hosting:
We will provide website hosting, as needed or requested, via our servers. We work hard to ensure that they provide as close to 99.9% uptime and appropriate performance as is possible.
We will always do everything within our control to minimize the impact and duration of any planned or unscheduled downtime, but we make no specific guarantees of time-to-fix.
When we are providing hosting via our servers, we will not grant website administrator-level access to any 3rd parties (such as SEO or marketing agencies). Likewise, we will not grant access via FTP, SSH, cPanel, or similar to the web server, database server, or any other part of the infrastructure. Should you require such 3rd party access, we’re happy to recommend 3rd party hosting providers that will fit your needs.
There are certain circumstances or types of websites we may not be able to host on our shared servers. For example, certain adult content or websites that transfer medical information (due to HIPAA) are not allowed on the majority of website servers. If this is the case, we’re happy to help you locate a suitable 3rd party hosting provider who will fit your needs.
When we are using a 3rd party hosting service:
Some clients prefer to have their website hosted on their own server or a purchased 3rd party server for a variety of reasons. If this is the case, we can make no warranty relating to the performance, up-time, or service response that will be provided beyond the assurances made by the 3rd party themselves. We are happy to make recommendations for suitable 3rd party hosting.
All hosting must offer the following minimum requirements:
- It must support at least one MySQL database within your chosen hosting package.
- It must support the PHP scripting language (in the most current stable version).
- We will require access to your hosting control panel for configuration purposes.
- Should you purchase a ‘Managed WordPress’ hosting package that is offered by many hosting providers, we may be unable to connect our backup software to your site. If this is the case, we will not make backups of your site. Backups will be created and maintained by your hosting provider. We make no claims or guarantees that these are reliable services.
If you choose to host your website on 3rd party servers, there is no obligation to take any form of maintenance services from us – but the responsibility for updates, security, backups, and so forth is then yours.